FAQ’s

On our FAQ page we provide answers to the most commonly asked questions that we receive regarding medical alarm service. If you have a question that’s not answered below, please contact us and we will get you an answer. We may even add your question to our FAQ page. Remember that Family Care Medical Alarms has a 30 day trial that you can test our service in your own home. We are confident you will be happy with our medical alarm service and system.

• Why does Family Care cost less than other services?

  Family Care is committed to providing affordable medical alarm service to seniors. In many cases you will find that other medical alert services simply choose to charge a higher rate as long as you are willing to pay it.

• Is my price really guaranteed for life?

  Yes. Our low pricing reflects our commitment to being a medical alarm company. It isn’t a sale price or a gimmick on your first bill. It is the price you pay and will always pay. Our pricing is based on the price we have always offered to hospitals, doctors, and other healthcare professionals.

• Can you explain the 30 Day No-Risk Trial?

  Our first priority is that our clients are satisfied with the service we offer, and that it meets their individual needs. If you decide for any reason that you want to cancel service within the first 30 days, we will automatically refund your initial payment. We do not refund expedited shipping charges such as 2-day or overnight delivery.

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• Do you refund unused months of service when I cancel?

  Yes. Family Care offers several easy payment options including quarterly and annual payments. When you cancel service, any unused months of service will be refunded. For example, if you paid for one year of service and cancelled during your seventh month, you would receive a refund for 5 months times your monthly rate.

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• When will I be billed?

  We charge your credit card on the same day of the month that you signed up for our service, either quarterly or annually.

• Why must I return the medical alarm to cancel service?

  In order to cancel service you must mail the medical alarm system back to Family Care. This is to protect seniors from having a medical alarm in their home in which the service has been cancelled and trying to use it to contact help. Your service cancellation date is the day the medical alarm system is received by our cancellations department.

• What is included with my payment?

  Everything you need is included in the price of your service, including the medical alarm system and personal help button. When your medical alarm arrives it is ready to plug in and only requires a power outlet and compatible phone service in your home.

• Do you offer GPS medical alarm service?

  Yes. GPS  Medical Alarm Service utilizes cellular phone service technology and allows you to press your help button from anywhere cellular phone service is available. In order to use this service you must purchase our GPS medical alarm system and service. GPS medical alarm service is not available with our standard in-home medical alarm system.

• Will I need help installing my medical alarm?

  No. Family Care medical alarms are very simple to setup. We typically tell new clients it’s very similar to plugging in a new phone in your house. You must have a standard 120v power outlet and working phone jack available. Simply plug in the power cord and phone cord then test your system immediately to ensure you are able to connect with our 5 star monitoring center.

• How often should I test my new medical alarm?

  We ask that you test your medical alarm at least once per month by pressing your help button and speaking with the emergency operator.   There is no extra cost to you for testing the service so you can test as often as makes you feel comfortable. 

• Do you offer support if I need it?

  Absolutely. Family Care Support is available by phone M-F during normal business hours. You will be provided with an after hours technical support phone number when you receive your new medical alarm. There is NO charge for technical support.

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• Are there any hidden fees or charges added to my payments?

  NO. Family Care does not have any hidden fees, charges or surcharges. If you ever feel you overpaid for your service please contact us and we will resolve the issue immediately.

• Do I need to replace any parts or batteries?

  No. There are no end user replaceable parts. Your medical alarm system and button are completely self contained and should provide you with years of reliable maintenance free service.

• What should I do if I accidentally press the help button?

  Our medical alarm system is designed to minimize false alarm activations. If you do accidentally activate the alarm, wait for the operator to speak over the intercom or to call your residence. Once they are on the line tell them you are alright and that you activated the alarm accidentally. DO NOT attempt to call Family Care to report the false alarm. This will only tie up the phone line and the operator will not be able to reach you. If the operator cannot reach you they have no option but to send help.

• Is the personal help button water proof?

  Yes. The wearable personal help button is 100% water proof and should only be removed when absolutely necessary.